it comes to meeting the requirements of each customers' unique needs, Lonza
Wood Protection's experienced team will pull out all the stops to provide the depth
of resources needed to meet customer needs and exceed their expectations. This was
recently demonstrated when the R&B Group decided to convert two treatment
plants from producing Tanalith® C products to Tanalith®
E products - making them the first in Southern Africa to do so specifically to treat
decision was prompted by the growing demand for Tanalith®
E preservatives in the West African countries, which is being influenced by the
European market. A very informative presentation by Lonza on the product benefits
helped us realize that this move would align our business with a sustainable future
investment," said Cliff Gilson from the R&B Group.
smooth transition was our number one priority, which meant fully utilizing our
depth of skilled resources," explains Doug Sayce, Lonza's general manager, who undertook
the initial plant audit to determine the conversion requirements at Harding Treated
Timbers. This was followed by an inspection at Natal Forest
Products by Shaun Schouten, Lonza's engineering co-ordinator, who then later also
supervised and supported the R&B engineering teams who undertook the minor
treatment plant modifications.
To provide optimum customer training, Lonza went the extra mile by flying
in Daryll Ehrke, Lonza's export manager, to conduct the production and quality management
training. After the conversion and stock delivery, Absalom Mngomezulu, Lonza's customer
accounts manager from the Cape region, took over the reins and assisted with
the operator's training at both sites. JJ du Plessis, Lonza ‘s sales manager,
conducted Tan-TreatTM training
with the production administration clerks to ensure easy and accurate record
keeping of all the Tanalith® E product
charges. Regular and ongoing onsite support will be provided for by Gareth
Wesselman, Lonza's Kwa-Zulu Natal customer account manager.
team was focused on timeously and meticulously executing the project within the
quality and safety requirements, and with the bare minimum disruption to
production. This approach demonstrates
our commitment to ensuring that our customers experience every benefit of Tanalith®
E, which includes Lonza's hand-in-hand
personalized service," added Sayce.
Gilson complimented Lonza saying that, as always, the
support and work carried out was very professional. "They were extremely
accommodating and their ability to meet our unique requirements was a huge
benefit. Looking ahead, we are confident that this will have a positive impact on our business,"
For product information, visit Lonza's website at www.lonzawoodprotection.com
Source: Lonza Wood Protection