5 January, 2021
Lonza's Quality Control Management Wins Over New Customer
As the wood treatment industry in South Africa
continues to face the challenges posed by twilight treaters and ensuing
compromised wood treatment products, Lonza believes that wood preservative manufacturers
need to ensure that they have sufficient safeguards to maintain product quality
and the reputation of the industry at large.
"Without these safeguards, wood treatment chemicals
face the risk of being compromised by the time they reach the treatment plant,
which could result in a breakdown of trust between a supplier and customer,"
said JJ du Plessis, Business Manager at Lonza Wood Protection South Africa.
"Tanalith® preservative is a globally
recognised brand associated with quality and the continued trust in the brand
is vital to Lonza. Therefore, we are actively playing our part
to safeguard the reputation of the Tanalith® brand and our customers from the
adverse impact of compromised wood treatment chemicals," he adds.
Lonza's quality control management system calls for
extensive product testing from manufacturing through to strategic field testing
while on-route to customers to keep drivers accountable. "We are proud to say
that to date we have not experienced any incident of a compromised product
being delivered to a customer and we are confident that with these safeguards
in place and regular reviewing thereof, we will keep it that way," added du
According to Murray Hibbs at Outpost Treated
Timbers, this hands-on approach to quality control and customer satisfaction
won him over as a customer.
"In an industry that strives for accuracy, Lonza
has made every effort to help us maintain a plant that treats accurately with a
quality product. My only regret is not having made the move to Lonza sooner," said Hibbs.
Outpost Treated Timber specialises in the treatment
and supply of CCA treated gum poles, droppers and laths. The company is ACT
certified (African Certification and Testing) and all products carry the ACT
quality stamp to ensure the highest quality. This emphasis on performance
excellence based on quality chemicals that meet the prescribed standards, led
to Outpost appointing Lonza as their CCA supplier.
"We are excited to welcome Outpost Treated Timbers to
the Tanalith® customer family. Tanalith® has been relied upon for more than 60
years and we believe this is the start of another long-standing customer
relationship," said du Plessis.
"Lonza has been superb in their support and genuine
interest in the running of our plant. Gareth has been helpful with us getting
established as a new client and is always quick and thorough in answering any
questions. It is great to know that the backup is there," affirms Hibbs.
Lonza also recently fitted a bulk storage tank,
which has been a huge improvement to the plant, added Hibbs. "It was
professionally installed in a few hours, with no disruption to our production.
This has made life a lot easier, it is safe and secure and again lends itself
to accuracy in operations".
During one of the deliveries, Outpost gained a
first-hand experience of Lonza's on-the-ground customer service when a damaged
drum seal was detected while off-loading.
Du Plessis explained, "We realised that the seal
could have broken at any point during the delivery and although it was
impossible to determine when it happened, we immediately drove to Outpost to
collect a test sample. The test result was exactly as per the Certificate of Analysis,
which provided Outpost with the immediate assurance that the stock had not been
In line with Outpost's commitment to performance
excellence, Lonza introduced its Tan-TreatTM Quality Support System, which is the
only IT product in the industry with a 5-year proven track record of delivering
cost savings on consumption, performance excellence and efficiency improvements.
"This ‘quality through technology' product also
forms an integral part of our commitment to building long-standing customers
relationships through holistic value-added services. With no comparable product
on the market, Tan-TreatTM has quickly gained momentum and has more than 32 subscribed
users across the wood supply chain enjoying its benefits," remarked du Plessis.
Hibbs shared his experience of the product, "Tan-TreatTM
has made record keeping efficient and easy. We now have critical information
literally at our fingertips, which means that we can be sure of maintaining the
standard we are proud of. Lonza is truly a company backed by integrity and I am
proud to be associated with them," concluded Hibbs.