14 April, 2021
"Reinventing" A Timber Treatment Business
Lance Chapman bought Lamtim 18 months ago,
he began "reinventing" the company to do
every aspect of business better.
realised that to grow the company, he would
need to optimise the quality of its products
and its service levels to customers. An
intense drive began to improve the factory
and equipment, and to grow both the laminate
and treated timber sides of the business.
needed a CCA supplier who, like himself,
would go out of their way to provide
services as well as supply timber treatment
is a laminated and treated timber supplier
with over 100 years' experience, located in
Dargle in the KwaZulu-Natal Midlands. Its
main business was supplying laminated
timber, and its timber treatment plant was
underutilised until Lance took over, said
Dolphin Bay Sales Executive Mark Duckham.
then, Lance has "turned the business
around," observed Mark.
appetite for growing the business is
remarkable. He has taken advantage of the
growing market for pine structural treated
timber in KwaZulu-Natal that followed the
easy to see that Lamtim's volumes have
increased, its business has picked up, and
that the opportunity exists for them to get
an increasing proportion of the local
has always been available to visit, has
given advice freely, and has been a
We would like to do more
with Dolphin Bay in future."
approached Dolphin Bay at the end of last
year to discuss our timber treatment
products and services and signed an
agreement with us as a CCA supplier late
want to produce top-quality products for the
South African market," said Lance. "I knew
Mark previously and he came highly
recommended, as did Dolphin Bay. We realise
we are remotely located, and it can be quite
difficult to get to us, but Mark has always
been available to visit, has given advice
freely, and has been a great help.
terms of our agreement were a huge benefit
to us, and we would like to do more with
Dolphin Bay in future."
Bay also provided training to Lamtim's
operators, which was "brilliant," said
Lance. "We've got three guys, who all needed
a refresher course.
"Mark offered various perspectives
and advice, and I think we're all doing
things better now."
Source: Dolphin Bay Chemicals